Terms of Service

Last updated: July 29, 2026

These Terms of Service ("Terms") govern your access to and use of the Zigsa business management platform, including waitlist, booking, customer management, communications and related services (the "Service"), operated by Zigsa ("we", "our", or "us"). By creating an account or using the Service you agree to these Terms.

1. The Service

Zigsa provides software tools for businesses to manage waitlists, appointments, customers, staff, communications, payments and related operations. Features may vary by plan and enabled add-ons, and may change as the Service evolves.

2. Accounts

• You must provide accurate information when creating an account and keep your credentials secure.
• You are responsible for all activity under your account, including activity by staff members you invite.
• You must be legally capable of entering into a contract to use the Service.

3. Your Data and Your Customers' Data

• You retain ownership of the data you and your customers enter into the Service.
• You are responsible for complying with the laws that apply to your business, including obtaining any consents required to store your customers' information (and, for regulated verticals such as healthcare, complying with the applicable professional and data regulations).
• You grant us the limited right to process that data solely to provide the Service.

4. Subscriptions and Payment

• Paid plans and add-ons are billed through Stripe on a recurring basis until cancelled.
• Trials, when offered, convert to paid subscriptions unless cancelled before the trial ends.
• Fees are non-refundable except where required by law.

5. Acceptable Use

You agree not to use the Service to send spam or unlawful communications, infringe the rights of others, upload malicious code, attempt to gain unauthorized access to the Service or its data, or resell the Service without our authorization. We may suspend or terminate accounts that violate these Terms.

6. Third-Party Services

The Service integrates with third-party services (for example Google Calendar, Stripe, messaging and video providers). Your use of those services is governed by their own terms, and we are not responsible for them. Connecting a third-party account is optional and can be disconnected at any time.

7. Availability and Changes

We work to keep the Service available and secure, but it is provided "as is" and "as available", without warranties of any kind. We may modify or discontinue features with reasonable notice where practical.

8. Limitation of Liability

To the maximum extent permitted by law, Zigsa shall not be liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue or data, arising from the use of the Service. Our total liability for any claim shall not exceed the amounts you paid to us in the twelve months preceding the claim.

9. Termination

You may cancel your account at any time. We may suspend or terminate the Service for breach of these Terms. Upon termination you may request an export of your data within a reasonable period.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms: info@zigsa.com.